- Claims Processing System
- FAQ
- UK Beverage Warranty
- UK Warranty Registration
- Warranty
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- Warranty Verification
Claims Processing System (CPS)
NOTE: The CPS is used only for claim submission for service work already performed by an authorized servicer, not for requesting service on Welbilt portfolio of brands equipment. If you need to request service please contact the local Welbilt authorized servicer or distributor.
To access the CPS click here.
You must be issued a username and password before you can access the system.Please, email kc-fsg-administration@welbilt.com to request access and include the brand(s) for which you need to submit a claim.
Instructions
Refer to "CPS Instructions" for details on how to use the system.
Refer to "KC Multiple Claim Upload" for details on how to upload many claims simultaneously.
Frequently Asked Questions
Refer to FAQ's to view a few questions that we receive regularly from some of our users.
Please use Chrome or Edge to access the system.
CAUSAL PART entry is required for all claims. The CAUSAL PART is the primary component on the equipment that failed prompting the service call. Place a check mark in the CAUSAL PART? box under the input part number field to indicate the part number as the CAUSAL PART. Other parts may have been replaced as a result of the failure. Those parts should be recorded in the Service Incident Lines section. There may be more than one unrelated failure at the time of service. In this case, a second Service Incident Line must be created with a different CAUSAL PART.
- Performed a site survey
- Replacement part claim for equipment where the serial number is not legible or available
- RISE Special Service Request
- Welbilt authorized Install, Startup or service work on non-Welbilt equipment
If you have multiple serial numbers at the same location, you can create a partial clone by entering your claim and then clicking on the create partial clone tab. Information from the original claim is copied over with the exception of the Authorization Number, Authorized By fields, all Service Incident Lines, Chatter and Attachments. This will create a new claim that you can edit with the requested information.
Replacement Part Warranty
Replacement parts are warranted for ninety (90) days or the balance of the original warranty, whichever is greater. All replacement parts must be approved Company parts obtained through the company’s local distributor.Labor warranty is to repair or replace defective components provided that the work is performed by a service provider acceptable to the Company. Such charges shall be determined in accordance with the Company’s current labor time guide and shall exclude charges for overtime, travel time, mileage or other premium charges, which shall be the sole responsibility of the owner.
For additional warranty information, please contact Multiplex
Replacement Part Warranty
Replacement parts are warranted for ninety (90) days or the balance of the original warranty, whichever is greater. All replacement parts must be approved Company parts obtained through the company’s local distributor.Labor warranty is to repair or replace defective components provided that the work is performed by a service provider acceptable to the Company. Such charges shall be determined in accordance with the Company’s current labor time guide and shall exclude charges for overtime, travel time, mileage or other premium charges, which shall be the sole responsibility of the owner.
For additional warranty information, please contact Welbilt at 800-367-4233.