Multiplex Beverage Webcast Schedule

REFRESHING THE EXPERIENCE Multiplex Beverage Channel

***Note***  Schedules and Topics are subject to change or be canceled without notice. All times are listed as USA Eastern Time Zone (UTC -5). All Webcasts will be monitored and recorded. By logging into the audio you agree to be monitored or recorded and to comply with all applicable laws.

FreshBlender Training

When: Thursdays
Time: 9:00 am - 10:00 am EST

Join on your computer or mobile app
Click here to join the Microsoft Teams meeting

Or call in (audio only)
+1 786-749-6212

Phone Conference ID:
248 797 137#

Log on 15 minutes prior to beginning of webcast.

Can't make it to the LIVE webcast? 
Watch the recording anytime:

FreshBlender Installation & Commissioning
FreshBlender Troubleshooting

April 8, 2021   No Training Scheduled

April 15, 2021   No Training Scheduled

April 22, 2021   FB1101 FreshBlender Install & Commissioning

April 29, 2021   FB1104 FreshBlender Troubleshooting Part 1


Blend-in-Cup (BIC) Training

When: Wednesdays
Time: 9:00 am - 10:00 am EST

Join on your computer or mobile app
Click here to join the Microsoft Teams meeting

Or call in (audio only)
+1 786-749-6212

Phone Conference ID:
248 797 137#

Log on 15 minutes prior to beginning of webcast.

Can't make it to the LIVE webcast? 
Watch the recording anytime:

BIC Installation & Commissioning
BIC Troubleshooting
BIC & BIM Tune Up 2021

April 7, 2021   BIC & BIM Tune Up 2021

April 14, 2021   BIC1104 BIC Troubleshooting Part I

April 21, 2021   BIC1105 BIC Troubleshooting Part II

April 28, 2021   BIC1101 BIC Installation & Commissioning

Multiplex University

Learn at your own pace with Multiplex University! 

It is recommended to follow the information in order as listed.



Blend-in-Cup (BIC) Manual Fill

Tune Up


Overview Installation Basics

N2Fusion Nitro


CREM Unity

Technical Training Schools
Multiplex Beverage Channel

U.S. Factory Service Schools

Introductory Service School
The introductory school combines soda installation and service with blended ice.

Soda Systems: The introductory soda school is designed for a technician with very little or no beverage service experience. They will learn how to install and troubleshoot an average beverage system along with ice/beverage combination dispensers. This course will teach the technicians the primary beverage components, installation of Servend dispensers and Multiplex Soda Factory.

Blended ice: The introductory blended ice school is designed for a technician to become proficient on the Multiplex Blend in Cup (BIC) smoothie equipment. This class will also touch on the Multiplex FreshBender & Blend in Pitcher (BIM) equipment. The technician will learn to install, calibrate, maintain and service the BIC equipment. The technician will get an overall view of the FreshBlender & BIM equipment.

Advanced Service School
The advanced school combines advanced soda equipment servicing along with advanced blended ice equipment. The advanced school is reserved for technicians who have previously attended one of our introductory service schools within the past two years.

Soda Systems: The advanced soda school will teach the technician programming and servicing of current soda equipment including Servend, Multiplex and Multiplex towers.

Blended ice: The advanced blended ice school will touch on the recent updates to Multiplex Blend in Cup equipment along with servicing Multiplex FreshBlender & Blend in Pitcher equipment.

McDonald's Service School
The McDonald's school focuses on the McDonald's specific soda and blended ice equipment servicing. It is reserved for only McDonald's in house service technicians.

Factory Service School 2021

Due to current conditions we are not offering in-person Factory Service School classes.  Please contact Multiplex Beverage with any questions.
2020 Calendar

Per Person Cost

Introductory Service School - $875.00
Advanced Service School - $875.00
McDonald's Service School - $875.00
  • Save – register and pay for 2 or more people from the same company (can be for different dates) and deduct $30.00 
  • Ice & Beverage FAS's can deduct $40.00 
  • Single Rooms are available for an extra $175.00

Tuition includes

  • School Registration
  • Handout Materials/Literature
  • Double-occupancy hotel room
  • Breakfast provided daily for each class
  • Lunch provided on Monday through Thursday for Introductory and Intermediate. Lunch on Tuesday and Thursday for Blended.
Deposit of funds remitted to Welbilt is not to be intended as an acceptance of the registration. Welbilt reserves the right to review the registration subsequent to the deposit of funds and to refund the monies deposited.

Important: Cancelation notice must be given at least two weeks prior to your first day of class, or tuition will not be refunded.

How to Register


Complete and return the registration form with your credit card information or make your check payable to Welbilt for tuition.
There are Three (3) options to send payments, (please include all registration information with payments).

1. Mail to:
Attention: Tom Young
645 Park East Blvd Suite 5
New Albany, IN 47150

2. E-mail to:

Pay by:
- Check payable to Welbilt

Payment will be deposited when received. The school size is limited to 16 participants based upon a first-in, first-confirmed basis. We reserve the right to change dates or cancel classes as circumstances require. You are welcome to call and check availability before submitting your registration.

Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree

Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service:

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