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Replacement Part Warranty

Replacement parts are warranted for ninety (90) days or the balance of the original warranty, whichever is greater. All replacement parts must be approved Company parts obtained through the company’s local distributor.

Labor warranty is to repair or replace defective components provided that the work is performed by a service provider acceptable to the Company. Such charges shall be determined in accordance with the Company’s current labor time guide and shall exclude charges for overtime, travel time, mileage or other premium charges, which shall be the sole responsibility of the owner.

For additional warranty information, please contact Welbilt at 800-367-4233.

Instructions

This is a digital copy the Multiplex Beverage warranty claim form and is only intended for use by Multiplex, Welbilt, and its customers. Do not distribute this form without express written consent from Multiplex Beverage.

To use the digital form:

  1. Click here and the Warranty Claim Form will open in a new window or tab.
  2. Complete the form in its entirety. This includes inserting your original service invoice # in the upper right hand corner. The service invoice # will also serve as your warranty claim form number for tracking purposes.
  3. Save an Electronic Copy and Print 3 copies of the completed form;
    • 1 for your records
    • 1 to attach to part(Beverage requires all parts to be returned with the claim form)
    • 1 for submitting claim with original invoice.
  4. Send one copy of the completed warranty claim form with the part being returned and one copy of the completed warranty claim form with the original invoice to:

Multiplex Beverage
Warranty Claims
2100 Future Dr.
Sellersburg, IN 47172 USA

Once completed, the form can be reset by pressing the red RESET button. This will clear all entered information for use with your next submittal.

Claims Processing System (CPS)

NOTE:  The CPS is used only for claim submission for service work already performed by an authorized servicer, not for requesting service on Welbilt equipment.  If you need to request service please contact the local Welbilt authorized servicer or distributor.

To access the CPS click here.

You must be issued a username and password before you can access the system.Please, email kc-fsg-administration@welbilt.com to request access and include the brand(s) for which you need to submit a claim. 
 
Instructions
 
Refer to "CPS Instructions" for details on how to use the system.
Refer to "KC Multiple Claim Upload" for details on how to upload many claims simultaneously.

Frequently Asked Question
 
Refer to FAQ's to view a few questions that we receive regularly from some of our users.
 
Question 1
How do I access the Claims Processing System, i.e. “what is the link”?
Question 1
Click the link here:  https://welbilt.force.com/CPS/s/.
Please use Chrome or Edge to access the system.
 
Question 1
Are there User Instructions available?
Question 1
Click the “CPS Instructions link found under the “Claims Processing System” on any of the Welbilt brand websites.
 
Question 1
How do I reset my password?
Question 1
Click the “Forgot password” link on the sign-in page.
 
Question 1
What is my username?
Question 1
Your username is your email address.
Question 1
How do I request new user access?
Question 1
Send an email to kc-fsg-administration@welbilt.com. Please, note the name of your company and your role in the business.
 
Question 1
What is the difference between Standard Warranty and Replacement Part Warranty?
Question 1
Standard warranty covers repairs made on the equipment while in the warranty period. Replacement Part Warranty covers failed replacement parts outside of the equipment warranty period but are within the replacement part warranty.
 
Question 1
What is a causal (not casual) part?
Question 1
The causal part is the primary component on the equipment that failed prompting the service call. Other parts may have been replaced as a result of the failure. Those parts should be recorded in the Service Incident Lines section. There may be more than one unrelated failure at the time of service. In this case, a second Service Incident Line must be created with a different causal part.
 
Question 1
What if I don’t have a causal part?
Question 1
Typically, this question refers to occasions when a component such as wiring or tubing fail that do not have a service part number. On such occasions, enter “No Causal Part – “ in the “Input Part Number” field, click on the magnifying glass, and select the applicable brand specific option such as “No Causal Part – Wiring”, “No Causal Part – Refrigeration”, etc.
 
Question 1
How do I add a comment to my claim?
Question 1
Add your comments to the “Chatter” section. When you are done typing, you must click “Share” button to save the comment to the claim.
 
Question 1
Where do I find comments added by a Welbilt Claims Processor?
Question 1
All comments can be viewed by clicking on the “Chatter” tab of the claim form. All comments either you or a Welbilt Claims Processor has added to the claim will be visible here.
 
Question 1
What if I don’t have a serial number?
Question 1
A serial number is required to submit a warranty claim. You will need to retrieve it from the service location. In the case that the unit is not serialized, select the “Non-serialized item” check box located under the “Serial Number” field.
 
Question 1
Can I submit more than one serial number on a claim?
Question 1
No. Each serial number must be submitted on a separate claim.
 
Question 1
How do I re-open a ‘Denied’ claim?
Question 1
You cannot “re-open” a claim that has been denied. Generally, claims are pended for information prior to denial to give the user an opportunity to provide requested information or make changes to the claim. You will need to create a new claim and submit.
 
Question 1
Why is it necessary to enter owner information and equipment location?
Question 1
There are times when the owner’s address and contact information may be different than that of the business. For example, a franchisee has a primary address, but may own multiple locations that all have different addresses.
 
 
Question 1
Can I submit my claim in any currency I choose?
Question 1
No. You must submit claims in the currency in which your account was set up.
 
Question 1
How do I update my email address for receiving claim notifications?
Question 1
Send your request to kc-fsg-administration@welbilt.com.
 
Question 1
For Manitowoc Ice claim submitters: Do I need to include my RM Tag number?
Question 1
Yes. Record the RM Tag number in the “RMA Tag #” field on the parts service lines detail section under the Service Incident Lines.
 
Question 1
From Manitowoc submitters: Do I need to include my RM Tag number?
Question 1
Yes. Record the RM Tag number in the “RMA Tag #” field on the part charge line.
 
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Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree


Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service: con.kundendienst@manitowoc.com

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